CX Score was founded in 2022 in Mountain View, California, by a founding team that first met in graduate school in the 1990s and reconnected that summer around a shared interest in AI and digital customer experience. The company is privately held with 11-50 employees and has not raised outside funding as of its latest disclosed profile.
CX Score generates synthetic users, AI personas built to mirror target customer segments, and runs product designs, campaigns, or CX requirements against them to surface friction points before a real launch, folding design and business metrics directly into a DevOps-style pipeline. Rather than waiting on post-launch analytics, teams get a directional read on how a change might land while it is still in review.
Aimed at product and CX teams at B2B SaaS, fintech, and financial-services companies that want to validate decisions earlier in the build cycle. A 30-day free trial precedes the Standard plan at $200/month, with custom Enterprise pricing above that for larger organizations.
