Observe.AI builds AI agents and analytics tools purpose-built for contact centers, letting brands transcribe and analyze the full volume of their calls rather than a sampled subset. Founded in 2017 by Swapnil Jain and based in San Francisco, the company has grown to roughly 240 employees.
The platform transcribes every call with speech recognition tuned for contact-center audio, then applies analytics to automate quality-assurance scoring, coach agents against real conversations, and surface trends across the full call volume instead of the 1-2% manual sample most QA teams historically reviewed. Observe.AI has raised $218 million across four rounds from investors including SoftBank Vision Fund, Insight Partners, and Menlo Ventures.
Observe.AI targets larger contact center operations that can meet a 100-seat minimum and annual commitment, rather than small support teams. Enterprise pricing runs roughly $60,000 to $180,000 per year depending on modules and seat count, with no self-serve or free tier.
