Carly AI removes the app layer entirely: the assistant is addressed by copying an email address on a thread. From there it books meetings, updates CRM records, enriches leads and runs research, replying in the same thread where the request was made. For people whose work already lives in an inbox, that avoids learning another interface.
Behind the email front end sits an agent platform with a claimed 120-plus integrations, so the assistant can act in the systems where the work actually lands rather than reporting back with instructions. Custom agents can be defined for recurring tasks a team repeats weekly.
The email-only interface cuts both ways. It is frictionless for delegation and awkward for anything needing a visual review step, and every action is mediated by a message rather than a confirmation screen. Teams handling sensitive records should check what the assistant retains from forwarded threads before rollout.
