BigCommerce layers several distinct AI capabilities onto its ecommerce platform: a Companion AI Assistant that answers questions and surfaces operational insights, Agentic Commerce which deploys AI agents directly on your store that know your catalog, customers, and policies, AI-powered search and chat experiences for shopper-facing product discovery, and catalog enrichment that adds the context those agents need to answer shopper questions naturally.
Deploying agents that already know your specific catalog, customer base, and store policies – rather than a generic chatbot that needs to be manually configured with that context – is what separates Agentic Commerce from a bolted-on support widget. Catalog enrichment doing the groundwork of preparing product data for those agents to reason over is the less visible but necessary piece that makes the shopper-facing AI actually answer questions naturally instead of returning generic or wrong information.
BigCommerce still leads with core ecommerce fundamentals – a drag-and-drop storefront builder, 600+ integrations and 1,200+ apps, multi-channel selling (Google, Meta, TikTok, Amazon, Walmart, eBay), B2B functionality, and headless commerce support – with AI layered across rather than replacing that foundation. A free trial requires no credit card; specific pricing tiers and Enterprise pricing require contacting sales.
