Heymarket runs three specialized AI Agents inside its business texting platform: a Q&A Agent answers frequently asked questions directly from your knowledge base, a Scheduling Agent books and reschedules appointments via text without a human touching the conversation, and a Lead Enrichment Agent extracts customer data from conversations and syncs it automatically to your CRM.
Splitting agent roles by function – rather than one generic “AI chatbot” trying to do everything – is what makes each agent reliably good at its specific job: a scheduling agent only needs to reason about calendar logic and availability, while a lead-enrichment agent only needs to extract and structure data correctly. The AI-powered shared inbox on top of that reduces the manual coordination overhead of routing conversations to the right team member, and sentiment-based automation triggers can route or escalate based on how a conversation is actually going, not just keyword matches.
Heymarket covers unified messaging across SMS, email, and messaging apps, with compliance tools built for regulated communication (10DLC registration, opt-in management, HIPAA and SOC 2 Type 2 certification) and CRM integrations with Salesforce, HubSpot, and Zendesk. Pricing isn’t disclosed – the site directs prospective customers to book a demo or start a free trial.
