Chat Thing adds an AI support agent to a website in minutes. It learns from your existing content, takes actions such as looking up orders, escalates to your team when it needs to, and exposes an SDK alongside brand matching and analytics.
Listing escalation as a headline capability rather than a footnote is the right instinct. The measure of a support agent is not how many questions it answers but how reliably it recognises the ones it should not attempt – a bot that improvises through an unusual refund case does more damage than one that hands over immediately, because the customer has now been told something wrong by the company.
Order lookup is the difference between describing a policy and doing something about it, and the SDK matters for anyone wanting the agent inside a product rather than only on a marketing site. It is free to get started, and the evaluation to run is the same one this category always demands: test the escalation path before the answering.
