Monobot is a platform for building AI assistants that answer calls and chats for a business. Teams design an agent in a builder without code, connect a knowledge base, and deploy it on voice, chat or SMS, with use-case pages for customer support, sales and lead generation, HR automation, IT helpdesk and voice analytics.
The homepage claims the voice agents can automate 80% of routine calls, a figure that comes from the vendor and is not independently verified. Operating features include a workspace for managing agents and conversations, automation flows, interaction details for reviewing each exchange, and a dashboard of performance metrics.
Pricing is usage based. Plans run from Starter to Enterprise, with the tiers priced from $200 a month and per-reply and per-minute rates falling as volume rises, for example $0.27 per voice minute on the entry volume. A white-label option and a partner programme are listed.
Monobot fits support teams, sales teams and BPOs that want to put an agent on phone lines and chat without hiring developers. The per-reply and per-minute pricing makes cost predictable at a known volume, but a pilot is worth running to check call quality and handoff to staff before committing to a tier.
