Align AI is a product-analytics platform for conversational AI, built by Coxwave, a company founded in 2021 by Gijung Kim, Joowon Kim, and Juyoung Jeong and headquartered in Seoul, South Korea, with a U.S. office in San Jose, California.
The platform ingests conversation logs from chatbots and copilots built on large language models, then surfaces where users get stuck, where the model hallucinates, and which intents drive the most volume, through searchable analytics and automated evaluation rather than manual transcript review. It runs as either a managed cloud deployment that sets up in under 15 minutes or a self-hosted enterprise option for teams that need to keep conversation data on their own infrastructure.
Align AI is built for teams shipping LLM-powered chatbots or copilots who need visibility into production performance, not for building the chatbot itself. Coxwave has raised $8.6 million across funding rounds led by KB Investment, and pricing is sales-led: the public pricing page routes to a contact form rather than listing self-serve rates.
