Shortlist by what you need
Start here if you know why you are leaving Verint.
Want the closest match?
Level AIMost similar to Verint in what it does, its category and its price.
Visit (opens Level AI in a new tab)Want the lowest price?
Genesys Cloud CXFrom $75/mo, the lowest starting price here.
Visit (opens Genesys Cloud CX in a new tab)Want the best rated?
Observe.AIRated 4.4 out of 5 in our review, against 4.1 for Verint.
Visit (opens Observe.AI in a new tab)
At a glance
Green means better than Verint, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 VerintBaseline | 4.1 | Not listed | No | Contact centre platform with agent copilots, quality bots and workforce management. | |
| Level AI | 3.8−0.3 | Not listed | No | Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey. | vs Verint |
 daisee | 3.8−0.3 | Not listed | No | AI speech analytics for contact centres - transcribes every call and scores quality automatically, at a claimed 90%+ accuracy against a human control group. | vs Verint |
 Hear | 3.9−0.2 | Not listed | No | Contact centre intelligence that reads every customer interaction rather than a sample. | vs Verint |
 Hubtype | 3.9−0.2 | Not listed | No | AI agents for WhatsApp and business messaging, spanning customer-facing sales and service agents plus internal copilot, QA and analytics agents. | vs Verint |
 Capacity | 4.2+0.1 | Not listed | No | A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems. | vs Verint |
| Genesys Cloud CX | 4.3+0.2 | $75/mo | No | Unifies customer and employee experience, with pricing tiers published openly | vs Verint |
| Observe.AI | 4.4+0.3 | Not listed | No | AI platform that analyzes contact center calls and automates quality assurance. | vs Verint |
 Replicant | 4.0−0.1 | Not listed | No | Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them | vs Verint |
The alternatives in detail
In order of how closely each one matches Verint.
Level AI
3.8Not listed
vs Verint−0.3
Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey.
- Auto-QA scoring across every interaction
- Real-time agent assist and coaching
- AI virtual agents for deflection
Full-coverage QA replaces sampling a fraction of a percent of calls
Automated agent scoring is performance management and needs a dispute route
daisee
3.8Not listed
vs Verint−0.3
AI speech analytics for contact centres - transcribes every call and scores quality automatically, at a claimed 90%+ accuracy against a human control group.
- Automatic transcription of every call, not a sample
- Automated quality scoring against defined standards
- Agent performance evaluation and management in one place
Scoring every call removes the sampling bias in conventional QA
No public pricing - demo-led sales
Hear
3.9Not listed
vs Verint−0.2
Contact centre intelligence that reads every customer interaction rather than a sample.
- Analysis across all interactions rather than a sample
- Agent coaching insight
- Automated quality monitoring
Reviews every interaction instead of a sampled few
Pricing is not published and starts with a demo
Hubtype
3.9Not listed
vs Verint−0.2
AI agents for WhatsApp and business messaging, spanning customer-facing sales and service agents plus internal copilot, QA and analytics agents.
- Front-facing AI agents for sales, service and marketing
- AI Copilot supporting human agents
- Agents for data capture, QA and analytics
QA agent reviewing every conversation beats sampling-based quality assurance
No public pricing
Capacity
4.2Not listed
vs Verint+0.1
A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems.
- Shared AI Knowledge Layer connecting existing systems, data, and documentation
- Automated ticket, call, and email deflection across channels
- Real-time agent assist during live support conversations
Long track record dating back to 2017 with 20,000+ customers
No published pricing, buyers must go through a sales quote process
Genesys Cloud CX
4.3$75/mo
vs Verint+0.2
Unifies customer and employee experience, with pricing tiers published openly.
- Unifies customer experience and employee/workforce management in one platform
- Four published pricing tiers, not sales-negotiated-only
- AI-powered routing, virtual agents, and copilots built in
Published pricing tiers, unusual transparency for this category
Among the higher prices in this category at the top tiers
Observe.AI
4.4Not listed
vs Verint+0.3
AI platform that analyzes contact center calls and automates quality assurance.
- Full-call-volume transcription instead of sampled manual review
- Automated quality-assurance scoring across every customer interaction
- Real-time agent coaching and performance visibility
Analyzing 100% of calls surfaces QA and compliance issues that sampling would miss
100-seat minimum and annual contracts price out smaller support teams
Replicant
4.0Not listed
vs Verint−0.1
Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them.
- Autonomous voice AI built to resolve complex customer calls end to end
- Handles multi-step processes like account changes, not just FAQ-style triage
- Founded in 2017 with an operating history in enterprise voice AI
Resolution-first design goes beyond the triage role most voice bots are limited to
Enterprise-only contract pricing means no self-serve option to test at small scale
FAQ
Questions people ask
Is Verint free?
Verint does not list a free plan. Check its pricing page for current plans.
What is the cheapest alternative to Verint?
Among paid plans, Genesys Cloud CX has the lowest starting price (from $75/mo).
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.