Vodex runs inbound and outbound voice for collections and enterprise engagement: payment reminders, follow-ups, right-party contact verification, promise-to-pay capture, payment plan negotiation and lead qualification, with auto re-dial and CRM integrations including HubSpot, Twilio and Zapier.
Right-party contact verification is the unglamorous core of collections and the reason volume matters. Most calls do not reach the person who owes the money, and confirming identity before a conversation begins is both an efficiency question and a compliance one, since discussing a debt with the wrong person is a disclosure breach in most jurisdictions.
Vodex AI operates from Delaware and Bengaluru serving collections, BPO, insurance and mortgage. Pricing depends on call volume, use cases and integrations with no figures published. Automated collections calling is regulated differently in every jurisdiction, negotiating a payment plan by machine sets terms with someone in financial difficulty, and people in debt are among the most vulnerable contacts any system makes.
