Weya runs voice, WhatsApp and email agents for banking, insurance and lending: loan sanction and approval calls, payment reminders, collections follow-ups, lead nurturing, KYC verification and claim guidance, with automatic callback rescheduling and a unified memory layer holding context across all three channels.
The memory layer across channels is what makes the difference in this sector. A borrower who explained their situation on a call and then replies on WhatsApp has to explain it again in most systems, which is both irritating and, in a collections context, actively counterproductive. Around 300ms latency is what keeps a voice conversation from feeling like a queue.
Pricing is pay-as-you-go at $0.12 a voice minute and $0.062 a chat session, with a $10 free credit, three concurrent calls and one workflow, and custom pricing above 50,000 minutes a month. Automated financial services contact is heavily regulated and varies by jurisdiction, KYC verification by voice agent is a compliance decision rather than a feature choice, and collections calls reach people in financial difficulty.
