Engati is a customer experience platform built on AI chatbots deployed across the channels customers actually use – WhatsApp, Instagram, Shopify storefronts, live chat and RCS.
RCS support is the forward-looking part: Rich Communication Services is replacing SMS on Android, including RCS for Google Search, and few chatbot platforms have moved there yet. eSenseGPT provides the generative layer, a low-code bot builder keeps configuration accessible to non-developers, and chatbot training plus NLP handle the conversational core. Multilingual conversation support is a genuine strength rather than a checkbox here, which matters for the markets Engati serves.
Live chat handover means conversations escalate to humans rather than dead-ending – the failure mode that makes customers hate chatbots. Industry solutions span ecommerce and retail, logistics, edtech, healthcare, travel, insurance and banking, government and real estate, and pricing is published. As always with WhatsApp deployment, Meta’s per-conversation fees sit on top of the platform cost.
