WorkBot, from WorkHub, provides three related products from one platform: an AI chatbot, an AI chat agent and a voice agent, applied to customer support, ecommerce and sales.
Separating chatbot from chat agent is a real distinction rather than marketing, and it is one buyers should insist on. A chatbot answers from a knowledge base; an agent takes actions – looks up an order, processes a return, updates a record. The gap between them is where most disappointing deployments live, because a customer who has been told the bot can help does not want an accurate description of the returns policy, they want the return started.
Voice as a third channel matters for anyone whose customers still phone. Two evaluation points: check what the agent tier can actually execute in your systems rather than what it can describe, and test the voice handover, which is where phone deployments most visibly fail.
