Peppercorn’s product, Pipr, rebuilds the insurance customer journey around conversation. Rather than a long quote form or a phone queue, the customer describes their situation and the system handles quoting, policy changes and claims through dialogue, passing to a human where regulation or complexity demands it.
Insurance is a well-chosen target for this. Quote abandonment on multi-page forms is a known cost, and call centre queues drive both dissatisfaction and expense. A conversational interface addresses both without replacing the underlying policy systems.
The platform is sold to insurers rather than to end customers, so evaluation covers regulatory compliance in the relevant market, integration with policy administration systems, and how handover to a human adviser is triggered. Pricing is quoted per insurer.
