Imperson builds conversational AI chatbots that automate customer interactions across social, voice, and web channels: a Conversation Engine uses natural language processing to qualify visitors through genuine conversation rather than a rigid decision-tree flow, handling complex product inquiries with real-time speed and accuracy, and continuously learning to adapt to new inquiries as they come in.
The National Geographic partnership is a genuinely useful reference point for evaluating capability – Imperson built an Einstein chatbot for the network’s “Genius” series designed for free-flowing conversation about the historical figure, which requires handling far more unpredictable, open-ended input than a typical scripted customer-support flow. That’s a harder problem than most lead-qualification bots solve, and a concrete example rather than an abstract capability claim.
Imperson includes dashboard analytics for performance tracking, knowledge base integration, and dedicated customer success support alongside the core conversation engine. Pricing isn’t disclosed on the homepage – it requires contacting sales directly.
