ChatBot builds AI customer service agents for websites, combining a visual flow builder that needs no coding with automation and reporting. It comes from the same company as LiveChat.
Visual flow building is an underrated middle ground in this category. Fully generative agents answer anything and are correspondingly unpredictable; scripted flows are predictable and rigid. Being able to construct explicit paths for the conversations that matter commercially – a refund request, a booking – while letting the model handle everything else gives you control exactly where the cost of being wrong is highest.
Coming from an established live chat vendor means the human handover is likely to be properly built rather than an afterthought, which is where standalone chatbot products most often disappoint. The category is crowded and the feature lists converge, so evaluate on flow-building ergonomics and on how the escalation actually feels to a waiting customer.
