Lorikeet, founded in 2023, targets a specific gap in AI customer support: handling genuinely complex, multi-step processes in regulated industries like fintech and healthcare, where a basic FAQ bot that knows relevant articles but not the actual answer isn't enough to resolve a customer's problem.
Its core distinction shows in how it hands off to humans: rather than escalating a confused, half-investigated ticket, Lorikeet completes the investigation first, so a human agent receiving an escalation already has the context needed to finish the job without redoing the legwork. Direct integration with tools like Zendesk and Stripe lets it execute real, multi-step actions, the company gives the example of a forty-step refund flow, rather than only providing information.
There's no free tier; Lorikeet sells through enterprise contracts. For a fintech or healthcare company specifically, where support requests regularly involve genuinely complex, multi-step, regulated processes rather than basic questions, Lorikeet's investigation-first, action-executing approach is built for that level of complexity.
