Listen Labs, founded in 2023, automates customer research interviews with conversational AI agents that run hundreds of structured interviews simultaneously, then synthesize the results into actionable research reports rather than requiring a research team to manually schedule, conduct, and analyze each conversation.
That automation reached genuine enterprise adoption fast: Listen Labs conducts customer interviews for companies including Microsoft and Sweetgreen, grew annualized revenue 15-fold in nine months since launch, and closed a $69 million Series B led by Ribbit Capital in January 2026 at a $500 million valuation, having conducted more than one million AI-powered interviews.
Pricing runs a $20,000 annual base fee plus $300 to $400 per interview session, with the base covering platform access, recruitment operations support, and methodology consulting from a Listen Labs research lead. For a company that wants to run structured customer interviews at a scale a human research team couldn't match, Listen Labs's AI interview automation addresses that directly.
