Gradient Labs builds an AI agent for customer operations in regulated financial services. The London-based company was founded in 2023 by Dimitri Masin, Danai Antoniou, and Neal Lathia, all former employees of UK challenger bank Monzo, and has raised a Series A led by Redpoint Ventures following an earlier seed round led by LocalGlobe.
Its product, Otto, is described as a 'procedure-following' agent rather than a generic chatbot: it learns a company's specific products, policies, and compliance requirements, then resolves customer queries end-to-end across areas like lending, disputes, and KYC instead of escalating anything non-trivial to a human. The company reports resolution rates of 80-90% and customer satisfaction scores up to 98% on live deployments.
Gradient Labs targets banks, lenders, and other regulated financial companies that need customer-operations automation without compromising compliance audit trails. Pricing is not published and is handled through direct sales, in line with its enterprise, integration-heavy customer base.
