Health Harbor is an AI company that automates insurance phone calls for healthcare practices, founded in San Francisco in 2023 by Nathan Amin, Alan Liu, and Gloria Wu as part of Y Combinator's Summer 2023 batch. Alan Liu serves as CEO.
The product's AI places calls to insurance companies on a practice's behalf, navigating IVR phone trees, waiting on hold, and speaking with representatives to resolve benefit verifications, prior authorizations, and claim status or denial follow-up. Requests are submitted through a HIPAA-certified portal, with staff able to choose full automation or an AI Copilot mode that has the AI handle the hold time while a person completes the substantive part of the call.
It targets private medical, behavioral health, and pharmacy practices spending hours weekly on insurance calls, covering more than 6,000 payors. Pricing is not public; the company positions itself as more accessible than outsourcing to a call center, with quotes available after a discovery call.
