Kayako vs Robofy (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Kayako does not list a price
Free plan
Tie
Neither has one
Higher rating
Tie
3.8 against 3.8
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Kayako	Robofy
Our rating	3.8	3.8
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	FreeFree Starter$19/mo Pro$99/mo
Key features	Kay AI Agent - triage, drafting, and continuous learning from human resolutions Measured 52% AI-resolved tickets, 87.2% deflection rate Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce) Semantic search knowledge base Enterprise security (SOC 2, GDPR, SSO/SAML)	Automatic training from existing website content with no manual knowledge base Location-aware answers for multi-branch and franchise businesses Deployment across the channels customers already use Autonomous resolution aimed at outcomes rather than deflection alone Free trial for testing against real customer questions
Pros	Continuous learning from human resolutions improves coverage over time, not a static model Integrates with existing help desks rather than requiring a full platform switch Results are measured and quantified (before/after ticket age, CSAT), not just claimed	Setup from existing site content removes the usual configuration barrier Multi-location handling is genuinely uncommon in this price band Practical fit for high-volume repetitive enquiries
Cons	No public pricing - requires booking a strategy session White-glove implementation model means less self-serve control over setup 80%-automation-in-90-days claim depends on ticket volume and complexity	Answer quality is capped by the quality of the source website content Less effective where questions are complex or account-specific
Company	Kayako	Sprouto InfoSolutions Pvt Ltd, founded 2020

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Kayako better than Robofy?

In our reviews Kayako scores 3.8 and Robofy scores 3.8. The better pick depends on the job. Kayako: Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate. Robofy: Autonomous support agents for multi-location businesses, trained on your own site content.

Which is cheaper, Kayako or Robofy?

Kayako: see pricing. Robofy: see pricing.

Do Kayako and Robofy have free plans?

Neither lists a free plan.

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