Kayako vs Open (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Kayako does not list a price
Free plan
Tie
Neither has one
Higher rating
Open
3.8 against 4.1
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Kayako	Open
Our rating	3.8	4.1Better
Starts at	Not listed	$0.99/mo
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	From $0.99/mo
Key features	Kay AI Agent - triage, drafting, and continuous learning from human resolutions Measured 52% AI-resolved tickets, 87.2% deflection rate Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce) Semantic search knowledge base Enterprise security (SOC 2, GDPR, SSO/SAML)	Agent 5 automation across voice, chat, email and messaging One training pass covering every channel Clean handoff to human agents Zendesk, Intercom, Salesforce and Freshdesk integrations Full visibility into how the AI decided
Pros	Continuous learning from human resolutions improves coverage over time, not a static model Integrates with existing help desks rather than requiring a full platform switch Results are measured and quantified (before/after ticket age, CSAT), not just claimed	$0.99 per resolution aligns the vendor with the outcome, not headcount Voice and messaging in the same product as chat and email Decision visibility rather than a black box
Cons	No public pricing - requires booking a strategy session White-glove implementation model means less self-serve control over setup 80%-automation-in-90-days claim depends on ticket volume and complexity	Automation rate and accuracy are vendor figures with no stated method Per-resolution pricing gets expensive at high volume Resolution is defined by the vendor, not the customer
Company	Kayako	OpenChat, Inc.

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Kayako better than Open?

In our reviews Kayako scores 3.8 and Open scores 4.1. The better pick depends on the job. Kayako: Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate. Open: Charges 99 cents per resolved ticket instead of per seat.

Which is cheaper, Kayako or Open?

Kayako: see pricing. Open: from $0.99/mo.

Do Kayako and Open have free plans?

Neither lists a free plan.

More comparisons

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Open compared with

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