Open automates customer support across voice, web chat, email, WhatsApp Business, SMS, social and Slack, driven by an engine it calls Agent 5. One training pass covers every channel, escalation hands off to a human cleanly, and the company publishes a 77 percent average automation rate at 95 percent-plus accuracy. It connects to Zendesk, Intercom, Salesforce Service Cloud, HubSpot, Freshdesk and Twilio Flex, plus Zapier, Make and n8n.
Pricing at $0.99 per automated resolution with no per-seat charge is the thing to notice, because it aligns the vendor with the outcome rather than the headcount. Seat-based support software is paid the same whether the AI deflects a ticket or hands it to a person, which is a quiet incentive problem. Charging only on resolution means an unautomated ticket costs the vendor, not the customer.
OpenChat, Inc. runs it. Automation rate and accuracy are the vendor’s own figures with no stated measurement method, per-resolution pricing gets expensive at high volume in a way a flat seat licence does not, and resolution is a definition the vendor controls – the number that matters is how many of those the customer agreed were resolved.
