Duckie is an AI support-agent platform for B2B SaaS and technical products, founded in 2023 by Joel Ritossa and Valerie Li and backed by Y Combinator's Winter 2024 batch. The company builds agents that resolve customer tickets end-to-end rather than routing them to a human queue.
Its Resolution Memory layer stores previously validated answers and surfaces them automatically when similar tickets arrive, cutting repeat research work, and the agents connect to Slack, Zendesk, and Intercom alongside internal knowledge sources like Jira, Confluence, and Sentry. Beyond answering questions, Duckie agents can take real account actions such as processing refunds, tracking orders, or updating account details. Customer Grid reports automating 90% of its member support with Duckie, across more than 70,000 tickets a month.
Duckie is built for B2B SaaS support teams at growth-stage and enterprise companies rather than solo founders. Four pricing tiers start at $725/month billed yearly and scale to $3,500/month based on message volume, workflows, and integrations, with a custom Enterprise tier above that and no self-serve free option.
