Duckie vs Kayako (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Kayako does not list a price
Free plan
Tie
Neither has one
Higher rating
Duckie
4.2 against 3.8
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Duckie	Kayako
Our rating	4.2Better	3.8
Starts at	$725/mo	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	From $725/mo	See pricing
Key features	End-to-end ticket resolution across Slack, Zendesk, and Intercom Resolution Memory that reuses validated answers for repeat issues Action automation for refunds, order tracking, and account updates Training on existing knowledge bases including Jira, Confluence, and Sentry SOC 2 Type II certified with GDPR- and CCPA-compliant data handling	Kay AI Agent - triage, drafting, and continuous learning from human resolutions Measured 52% AI-resolved tickets, 87.2% deflection rate Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce) Semantic search knowledge base Enterprise security (SOC 2, GDPR, SSO/SAML)
Pros	Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid Y Combinator-backed with a founding team focused on technical support workflows Connects to an existing support stack instead of requiring a full platform migration	Continuous learning from human resolutions improves coverage over time, not a static model Integrates with existing help desks rather than requiring a full platform switch Results are measured and quantified (before/after ticket age, CSAT), not just claimed
Cons	Entry price of $725/month billed yearly prices out smaller support teams Built for B2B SaaS specifically, a narrower fit than general-purpose helpdesk AI Annual billing commitment required to access the advertised starting rate	No public pricing - requires booking a strategy session White-glove implementation model means less self-serve control over setup 80%-automation-in-90-days claim depends on ticket volume and complexity
Company	Duckie, founded 2023	Kayako

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Duckie better than Kayako?

In our reviews Duckie scores 4.2 and Kayako scores 3.8. The better pick depends on the job. Duckie: AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom. Kayako: Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate.

Which is cheaper, Duckie or Kayako?

Duckie: from $725/mo. Kayako: see pricing.

Do Duckie and Kayako have free plans?

Neither lists a free plan.

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