Shortlist by what you need
Start here if you know why you are leaving Duckie.
Want the closest match?
KayakoMost similar to Duckie in what it does, its category and its price.
Visit (opens Kayako in a new tab)Need a free plan?
My AskAIHas a free plan, rated 4.0 out of 5. Duckie has none.
Visit (opens My AskAI in a new tab)Want to pay less than Duckie?
OpenFrom $0.99/mo, against from $725/mo for Duckie.
Visit (opens Open in a new tab)Want the best rated?
ThenaRated 4.2 out of 5 in our review, against 4.2 for Duckie.
Visit (opens Thena in a new tab)
At a glance
Green means better than Duckie, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 DuckieBaseline | 4.2 | $725/mo | No | AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom. | |
| Kayako | 3.8−0.4 | Not listed | No | Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate. | vs Duckie |
 Letterbook | 3.8−0.4 | $50/mo$675 less | No | AI-native customer support platform that drafts and resolves tickets using a company's own playbooks. | vs Duckie |
| Thena | 4.2Same | Not listed | No | B2B support conducted through shared Slack channels | vs Duckie |
| Open | 4.1−0.1 | $0.99/mo$724.01 less | No | Charges 99 cents per resolved ticket instead of per seat. | vs Duckie |
 AptEdge | 3.3−0.9 | Not listed | No | Generative AI consolidates scattered knowledge across Teams, Slack, Notion, and Jira into instant answers for support agents - reported to cut resolution time by 40%. | vs Duckie |
 Yuma AI | 4.1−0.1 | Not listed | No | Ecommerce support agents that process the refund rather than drafting a reply about it. | vs Duckie |
 Hugo | 3.9−0.3 | Free | YesDuckie has none | AI support agent that resolves tickets across ten channels around the clock | vs Duckie |
| My AskAI | 4.0−0.2 | Free | YesDuckie has none | Support agent that sits inside Intercom or Zendesk rather than replacing them. | vs Duckie |
The alternatives in detail
In order of how closely each one matches Duckie.
Kayako
3.8Not listed
vs Duckie−0.4
Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate.
- Kay AI Agent - triage, drafting, and continuous learning from human resolutions
- Measured 52% AI-resolved tickets, 87.2% deflection rate
- Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce)
Continuous learning from human resolutions improves coverage over time, not a static model
No public pricing - requires booking a strategy session
Letterbook
3.8$50/mo
vs Duckie$675 less−0.4
AI-native customer support platform that drafts and resolves tickets using a company's own playbooks.
- Playbook-driven auto-resolution for common support scenarios
- Direct connections to inbox, product database, and Stripe
- Contact-center-style review interface for AI-drafted replies
Flat monthly pricing avoids the per-resolution fee structures competitors use
No permanent free tier, only a 7-day trial
Thena
4.2Not listed
vs DuckieSame
B2B support conducted through shared Slack channels.
- AI-powered support automation built for Slack Connect
- Designed for B2B SaaS support conversations, not consumer web widgets
- Triage and resolution within existing Slack channels
Genuinely native to a common B2B support workflow other tools don't address directly
No free tier or transparent self-serve pricing
Open
4.1$0.99/mo
vs Duckie$724.01 less−0.1
Charges 99 cents per resolved ticket instead of per seat.
- Agent 5 automation across voice, chat, email and messaging
- One training pass covering every channel
- Clean handoff to human agents
$0.99 per resolution aligns the vendor with the outcome, not headcount
Automation rate and accuracy are vendor figures with no stated method
AptEdge
3.3Not listed
vs Duckie−0.9
Generative AI consolidates scattered knowledge across Teams, Slack, Notion, and Jira into instant answers for support agents - reported to cut resolution time by 40%.
- AI-powered knowledge retrieval consolidating scattered sources
- Embeddable support surfacing product-context-aware answers
- Named integrations - Microsoft Teams, Slack, Notion, Jira
Real, specific reported performance metric rather than a vague efficiency claim
Pricing isn't public - scales with agents and integration complexity
Yuma AI
4.1Not listed
vs Duckie−0.1
Ecommerce support agents that process the refund rather than drafting a reply about it.
- Support AI for WISMO, returns, refunds and exchanges
- Sales AI for pre-purchase questions and recommendations
- Social AI for Instagram and Facebook DMs
Takes the action rather than drafting a reply about it
No published rate for resolved tickets
Hugo
3.9Free
vs Duckie−0.3Free plan
AI support agent that resolves tickets across ten channels around the clock.
- Ticket resolution across ten support channels
- Automation of repetitive support tasks
- 24/7 coverage without shift scheduling
Consistent answers across every support surface
Resolution rate depends on how repetitive the ticket mix is
My AskAI
4.0Free
vs Duckie−0.2Free plan
Support agent that sits inside Intercom or Zendesk rather than replacing them.
- Works inside Intercom, Zendesk and other helpdesks
- No migration from the existing support stack
- Escalation to human agents
Layers onto the helpdesk a team already runs
The 75% deflection figure is a vendor claim
FAQ
Questions people ask
Is Duckie free?
Duckie does not list a free plan. Paid plans start from $725/mo.
What is the best free alternative to Duckie?
My AskAI is the highest-rated alternative here with a free plan (4.0 out of 5). Other free options: Hugo.
What is the cheapest alternative to Duckie?
Among paid plans, Open has the lowest starting price (from $0.99/mo). If you need it free, start with My AskAI.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.