Duckie vs Open (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Open
From $0.99/mo against from $725/mo
Free plan
Tie
Neither has one
Higher rating
Duckie
4.2 against 4.1
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Duckie	Open
Our rating	4.2Better	4.1
Starts at	$725/mo	$0.99/moBetter
Free plan	No	No
Category	Customer Support	Customer Support
Plans	From $725/mo	From $0.99/mo
Key features	End-to-end ticket resolution across Slack, Zendesk, and Intercom Resolution Memory that reuses validated answers for repeat issues Action automation for refunds, order tracking, and account updates Training on existing knowledge bases including Jira, Confluence, and Sentry SOC 2 Type II certified with GDPR- and CCPA-compliant data handling	Agent 5 automation across voice, chat, email and messaging One training pass covering every channel Clean handoff to human agents Zendesk, Intercom, Salesforce and Freshdesk integrations Full visibility into how the AI decided
Pros	Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid Y Combinator-backed with a founding team focused on technical support workflows Connects to an existing support stack instead of requiring a full platform migration	$0.99 per resolution aligns the vendor with the outcome, not headcount Voice and messaging in the same product as chat and email Decision visibility rather than a black box
Cons	Entry price of $725/month billed yearly prices out smaller support teams Built for B2B SaaS specifically, a narrower fit than general-purpose helpdesk AI Annual billing commitment required to access the advertised starting rate	Automation rate and accuracy are vendor figures with no stated method Per-resolution pricing gets expensive at high volume Resolution is defined by the vendor, not the customer
Company	Duckie, founded 2023	OpenChat, Inc.

Prices come from each vendor's pricing page, last checked 20260818. Check the vendor before you buy.

FAQ

Questions people ask

Is Duckie better than Open?

In our reviews Duckie scores 4.2 and Open scores 4.1. The better pick depends on the job. Duckie: AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom. Open: Charges 99 cents per resolved ticket instead of per seat.

Which is cheaper, Duckie or Open?

Open has the lower starting price: from $725/mo for Duckie and from $0.99/mo for Open.

Do Duckie and Open have free plans?

Neither lists a free plan.

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Open compared with

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