Shortlist by what you need
Start here if you know why you are leaving Open.
Want the closest match?
KayakoMost similar to Open in what it does, its category and its price.
Visit (opens Kayako in a new tab)Need a free plan?
WhelpHas a free plan, rated 4.1 out of 5. Open has none.
Visit (opens Whelp in a new tab)Want the best rated?
DuckieRated 4.2 out of 5 in our review, against 4.1 for Open.
Visit (opens Duckie in a new tab)
At a glance
Green means better than Open, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 OpenBaseline | 4.1 | $0.99/mo | No | Charges 99 cents per resolved ticket instead of per seat. | |
| Kayako | 3.8−0.3 | Not listed | No | Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate. | vs Open |
| Duckie | 4.2+0.1 | $725/mo$724.01 more | No | AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom. | vs Open |
 My AskAI | 4.0−0.1 | Free | YesOpen has none | Support agent that sits inside Intercom or Zendesk rather than replacing them. | vs Open |
 Unbabel | 4.2+0.1 | Not listed | No | Language Operations platform that translates customer service and business content with AI, routes work to human reviewers when needed, and scores output with AI quality estimation and an MT model comparison tool. | vs Open |
 Moveo.AI | 3.4−0.7 | Not listed | No | AI agents work across voice, chat, email, and WhatsApp with memory that persists across every interaction - reported 75% lower call center costs and 90% automation rates for banks and insurers. | vs Open |
| Whelp | 4.1Same | $29/mo$28.01 more | YesOpen has none | Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram. | vs Open |
 TalkStack | 3.9−0.2 | Not listed | No | Voice and text agents for support and sales, with escalation to a human built in. | vs Open |
 Robylon | 3.8−0.3 | $22/mo$21.01 more | YesOpen has none | AI agents that resolve customer support tickets across email, chat, voice and WhatsApp, with a free plan and credit-based pricing that scales by usage rather than seats. | vs Open |
The alternatives in detail
In order of how closely each one matches Open.
Kayako
3.8Not listed
vs Open−0.3
Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate.
- Kay AI Agent - triage, drafting, and continuous learning from human resolutions
- Measured 52% AI-resolved tickets, 87.2% deflection rate
- Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce)
Continuous learning from human resolutions improves coverage over time, not a static model
No public pricing - requires booking a strategy session
Duckie
4.2$725/mo
vs Open$724.01 more+0.1
AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom.
- End-to-end ticket resolution across Slack, Zendesk, and Intercom
- Resolution Memory that reuses validated answers for repeat issues
- Action automation for refunds, order tracking, and account updates
Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid
Entry price of $725/month billed yearly prices out smaller support teams
My AskAI
4.0Free
vs Open−0.1Free plan
Support agent that sits inside Intercom or Zendesk rather than replacing them.
- Works inside Intercom, Zendesk and other helpdesks
- No migration from the existing support stack
- Escalation to human agents
Layers onto the helpdesk a team already runs
The 75% deflection figure is a vendor claim
Unbabel
4.2Not listed
vs Open+0.1
Language Operations platform that translates customer service and business content with AI, routes work to human reviewers when needed, and scores output with AI quality estimation and an MT model comparison tool.
- AI translation with human review where needed
- Workflows tuned for speed, quality or cost per market
- AI quality estimation with performance reporting
Combines machine translation and human reviewers in one workflow
No published pricing; demo required
Moveo.AI
3.4Not listed
vs Open−0.7
AI agents work across voice, chat, email, and WhatsApp with memory that persists across every interaction - reported 75% lower call center costs and 90% automation rates for banks and insurers.
- True multi-channel deployment - voice, chat, email, WhatsApp, SMS
- Persistent customer memory across interactions and teams
- Native CRM/ticketing integrations - Zendesk, Intercom, Front
Genuinely broad channel coverage, not locked to one interface
Pricing isn't public - requires a demo
Whelp
4.1$29/mo
vs Open$28.01 moreSameFree plan
Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram.
- AI Agents trained on FAQs, policies and catalog
- Order and booking lookups inside conversations
- Unified inbox for WhatsApp, chat, SMS, email and social
Free plan with unlimited conversations for one seat
AI Agents start at the $79 per seat plan
TalkStack
3.9Not listed
vs Open−0.2
Voice and text agents for support and sales, with escalation to a human built in.
- Voice and text agents across calls, WhatsApp and messaging
- No-code custom workflow creation
- 20-plus languages
Two escalation modes rather than forcing one path
No published pricing
Robylon
3.8$22/mo
vs Open$21.01 more−0.3Free plan
AI agents that resolve customer support tickets across email, chat, voice and WhatsApp, with a free plan and credit-based pricing that scales by usage rather than seats.
- AI agents for email, chat, voice and WhatsApp support
- Build, test and deploy workflow for agents
- Connections to 40+ tools
Free plan to test an agent before paying
Resolution and customer-count figures are vendor claims
FAQ
Questions people ask
Is Open free?
Open does not list a free plan. Paid plans start from $0.99/mo.
What is the best free alternative to Open?
Whelp is the highest-rated alternative here with a free plan (4.1 out of 5). Other free options: My AskAI, Robylon.
What is the cheapest alternative to Open?
Among paid plans, Robylon has the lowest starting price (from $22/mo). If you need it free, start with Whelp.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.