Based only on the facts in our directory. The right pick still depends on the job you need done.
Lower starting price
Not comparable
Not comparable: Thena does not list a price
Free plan
Tie
Neither has one
Higher rating
Tie
4.2 against 4.2
Same job?
Yes
Both are Customer Support tools
Side by side
Compared on
Duckie
Thena
Our rating
4.2
4.2
Starts at
$725/mo
Not listed
Free plan
No
No
Category
Customer Support
Customer Support
Plans
From $725/mo
See pricing
Key features
End-to-end ticket resolution across Slack, Zendesk, and Intercom
Resolution Memory that reuses validated answers for repeat issues
Action automation for refunds, order tracking, and account updates
Training on existing knowledge bases including Jira, Confluence, and Sentry
SOC 2 Type II certified with GDPR- and CCPA-compliant data handling
AI-powered support automation built for Slack Connect
Designed for B2B SaaS support conversations, not consumer web widgets
Triage and resolution within existing Slack channels
No self-serve free tier
Built for companies whose support already happens in Slack
Pros
Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid
Y Combinator-backed with a founding team focused on technical support workflows
Connects to an existing support stack instead of requiring a full platform migration
Genuinely native to a common B2B support workflow other tools don't address directly
Fits naturally into how many SaaS companies already communicate with clients
AI automation works within the existing Slack flow rather than requiring a new portal
Cons
Entry price of $725/month billed yearly prices out smaller support teams
Built for B2B SaaS specifically, a narrower fit than general-purpose helpdesk AI
Annual billing commitment required to access the advertised starting rate
No free tier or transparent self-serve pricing
Narrow fit for companies not already using Slack Connect with customers
Less useful for consumer-facing or non-Slack B2B support needs
Company
Duckie, founded 2023
Thena, founded 2022
Prices come from each vendor's pricing page, last checked 20260718. Check the vendor before you buy.
FAQ
Questions people ask
Is Duckie better than Thena?
In our reviews Duckie scores 4.2 and Thena scores 4.2. The better pick depends on the job. Duckie: AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom. Thena: B2B support conducted through shared Slack channels.
Duckie
Thena
