Shortlist by what you need
Start here if you know why you are leaving Thena.
Want the closest match?
DuckieMost similar to Thena in what it does, its category and its price.
Visit (opens Duckie in a new tab)Need a free plan?
HugoHas a free plan, rated 3.9 out of 5. Thena has none.
Visit (opens Hugo in a new tab)Want the lowest price?
OpenFrom $0.99/mo, the lowest starting price here.
Visit (opens Open in a new tab)Want the best rated?
Zendesk AIRated 4.4 out of 5 in our review, against 4.2 for Thena.
Visit (opens Zendesk AI in a new tab)
At a glance
Green means better than Thena, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 ThenaBaseline | 4.2 | Not listed | No | B2B support conducted through shared Slack channels | |
| Duckie | 4.2Same | $725/mo | No | AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom. | vs Thena |
| Hugo | 3.9−0.3 | Free | YesThena has none | AI support agent that resolves tickets across ten channels around the clock | vs Thena |
| Zendesk AI | 4.4+0.2 | $55/mo | No | AI layered onto the platform that helped define ticketing software | vs Thena |
 Fineguide | 3.7−0.5 | Not listed | No | One AI system across Web, WhatsApp, Telegram, Instagram, Messenger, Slack and Discord - unified CRM, voice QA, and embedded n8n workflow automation. | vs Thena |
 Gladly | 4.3+0.1 | Not listed | No | Organizes support around the customer, not the ticket | vs Thena |
 Gorgias | 4.4+0.2 | $10/mo | No | Built for Shopify stores, ties support directly to revenue | vs Thena |
 Robylon | 3.8−0.4 | $22/mo | YesThena has none | AI agents that resolve customer support tickets across email, chat, voice and WhatsApp, with a free plan and credit-based pricing that scales by usage rather than seats. | vs Thena |
| Open | 4.1−0.1 | $0.99/mo | No | Charges 99 cents per resolved ticket instead of per seat. | vs Thena |
The alternatives in detail
In order of how closely each one matches Thena.
Duckie
4.2$725/mo
vs ThenaSame
AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom.
- End-to-end ticket resolution across Slack, Zendesk, and Intercom
- Resolution Memory that reuses validated answers for repeat issues
- Action automation for refunds, order tracking, and account updates
Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid
Entry price of $725/month billed yearly prices out smaller support teams
Hugo
3.9Free
vs Thena−0.3Free plan
AI support agent that resolves tickets across ten channels around the clock.
- Ticket resolution across ten support channels
- Automation of repetitive support tasks
- 24/7 coverage without shift scheduling
Consistent answers across every support surface
Resolution rate depends on how repetitive the ticket mix is
Zendesk AI
4.4$55/mo
vs Thena+0.2
AI layered onto the platform that helped define ticketing software.
- AI resolution, agent-assist, and routing built into an established platform
- Operating since 2007, predating the AI support category entirely
- Grounded in a company's own historical ticket data
Decades of ticketing platform maturity underlying the newer AI features
No free tier for AI features specifically
Fineguide
3.7Not listed
vs Thena−0.5
One AI system across Web, WhatsApp, Telegram, Instagram, Messenger, Slack and Discord - unified CRM, voice QA, and embedded n8n workflow automation.
- Unified AI conversations across 7 channels including WhatsApp and Slack
- Shared CRM: pipelines, tasks, tickets, team inbox
- Voice QA: automatic call transcription and scoring
True cross-channel unification, not a separate tool per platform
No published pricing - expect a sales-led process
Gladly
4.3Not listed
vs Thena+0.1
Organizes support around the customer, not the ticket.
- Continuous per-customer timeline instead of per-ticket organization
- Full customer history visible across every channel
- AI automation for common request resolution
Genuinely different, customer-first architecture rather than ticket-based
No free tier or transparent self-serve pricing
Gorgias
4.4$10/mo
vs Thena+0.2
Built for Shopify stores, ties support directly to revenue.
- Deep native Shopify, BigCommerce, and Magento integration
- Revenue attribution tied to individual support conversations
- AI automation for common order and product questions
Revenue attribution connects support directly to sales impact
No free tier to test before committing
Robylon
3.8$22/mo
vs Thena−0.4Free plan
AI agents that resolve customer support tickets across email, chat, voice and WhatsApp, with a free plan and credit-based pricing that scales by usage rather than seats.
- AI agents for email, chat, voice and WhatsApp support
- Build, test and deploy workflow for agents
- Connections to 40+ tools
Free plan to test an agent before paying
Resolution and customer-count figures are vendor claims
Open
4.1$0.99/mo
vs Thena−0.1
Charges 99 cents per resolved ticket instead of per seat.
- Agent 5 automation across voice, chat, email and messaging
- One training pass covering every channel
- Clean handoff to human agents
$0.99 per resolution aligns the vendor with the outcome, not headcount
Automation rate and accuracy are vendor figures with no stated method
FAQ
Questions people ask
Is Thena free?
Thena does not list a free plan. Check its pricing page for current plans.
What is the best free alternative to Thena?
Hugo is the highest-rated alternative here with a free plan (3.9 out of 5). Other free options: Robylon.
What is the cheapest alternative to Thena?
Among paid plans, Open has the lowest starting price (from $0.99/mo). If you need it free, start with Hugo.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.