Robylon vs Thena (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Thena does not list a price
Free plan
Robylon
Only Robylon has one
Higher rating
Thena
3.8 against 4.2
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Robylon	Thena
Our rating	3.8	4.2Better
Starts at	$22/mo	Not listed
Free plan	YesBetter	No
Category	Customer Support	Customer Support
Plans	Starter$0 forever Pro$25/mo, or $22/mo billed yearly Business$180/mo, or $162/mo billed yearly	See pricing
Key features	AI agents for email, chat, voice and WhatsApp support Build, test and deploy workflow for agents Connections to 40+ tools Industry-specific setups for e-commerce, fintech, SaaS and more Credit-based plans with a free tier	AI-powered support automation built for Slack Connect Designed for B2B SaaS support conversations, not consumer web widgets Triage and resolution within existing Slack channels No self-serve free tier Built for companies whose support already happens in Slack
Pros	Free plan to test an agent before paying Pricing scales by credits rather than by seat Covers four channels with one agent	Genuinely native to a common B2B support workflow other tools don't address directly Fits naturally into how many SaaS companies already communicate with clients AI automation works within the existing Slack flow rather than requiring a new portal
Cons	Resolution and customer-count figures are vendor claims Free plan is limited to about 40 conversations a month Credit costs per conversation vary with the channel and task	No free tier or transparent self-serve pricing Narrow fit for companies not already using Slack Connect with customers Less useful for consumer-facing or non-Slack B2B support needs
Company	Robylon	Thena, founded 2022

Prices come from each vendor's pricing page, last checked 20260703. Check the vendor before you buy.

FAQ

Questions people ask

Is Robylon better than Thena?

In our reviews Robylon scores 3.8 and Thena scores 4.2. The better pick depends on the job. Robylon: AI agents that resolve customer support tickets across email, chat, voice and WhatsApp, with a free plan and credit-based pricing that scales by usage rather than seats. Thena: B2B support conducted through shared Slack channels.

Which is cheaper, Robylon or Thena?

Robylon: from $22/mo. Thena: see pricing.

Do Robylon and Thena have free plans?

Only Robylon has a free plan.

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