Duckie vs Robylon (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Robylon
From $22/mo against from $725/mo
Free plan
Robylon
Only Robylon has one
Higher rating
Duckie
4.2 against 3.8
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Duckie	Robylon
Our rating	4.2Better	3.8
Starts at	$725/mo	$22/moBetter
Free plan	No	YesBetter
Category	Customer Support	Customer Support
Plans	From $725/mo	Starter$0 forever Pro$25/mo, or $22/mo billed yearly Business$180/mo, or $162/mo billed yearly
Key features	End-to-end ticket resolution across Slack, Zendesk, and Intercom Resolution Memory that reuses validated answers for repeat issues Action automation for refunds, order tracking, and account updates Training on existing knowledge bases including Jira, Confluence, and Sentry SOC 2 Type II certified with GDPR- and CCPA-compliant data handling	AI agents for email, chat, voice and WhatsApp support Build, test and deploy workflow for agents Connections to 40+ tools Industry-specific setups for e-commerce, fintech, SaaS and more Credit-based plans with a free tier
Pros	Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid Y Combinator-backed with a founding team focused on technical support workflows Connects to an existing support stack instead of requiring a full platform migration	Free plan to test an agent before paying Pricing scales by credits rather than by seat Covers four channels with one agent
Cons	Entry price of $725/month billed yearly prices out smaller support teams Built for B2B SaaS specifically, a narrower fit than general-purpose helpdesk AI Annual billing commitment required to access the advertised starting rate	Resolution and customer-count figures are vendor claims Free plan is limited to about 40 conversations a month Credit costs per conversation vary with the channel and task
Company	Duckie, founded 2023	Robylon

Prices come from each vendor's pricing page, last checked 20260718. Check the vendor before you buy.

FAQ

Questions people ask

Is Duckie better than Robylon?

In our reviews Duckie scores 4.2 and Robylon scores 3.8. The better pick depends on the job. Duckie: AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom. Robylon: AI agents that resolve customer support tickets across email, chat, voice and WhatsApp, with a free plan and credit-based pricing that scales by usage rather than seats.

Which is cheaper, Duckie or Robylon?

Robylon has the lower starting price: from $725/mo for Duckie and from $22/mo for Robylon.

Do Duckie and Robylon have free plans?

Only Robylon has a free plan.

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