Gorgias vs Thena (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Thena does not list a price
Free plan
Tie
Neither has one
Higher rating
Gorgias
4.4 against 4.2
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Gorgias	Thena
Our rating	4.4Better	4.2
Starts at	$10/mo	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	Starter$10/mo Basic$60/mo Pro$360/mo	See pricing
Key features	Deep native Shopify, BigCommerce, and Magento integration Revenue attribution tied to individual support conversations AI automation for common order and product questions Full multichannel helpdesk inbox No self-serve free tier	AI-powered support automation built for Slack Connect Designed for B2B SaaS support conversations, not consumer web widgets Triage and resolution within existing Slack channels No self-serve free tier Built for companies whose support already happens in Slack
Pros	Revenue attribution connects support directly to sales impact Deep, native e-commerce platform integrations Strong, established position specifically among Shopify merchants	Genuinely native to a common B2B support workflow other tools don't address directly Fits naturally into how many SaaS companies already communicate with clients AI automation works within the existing Slack flow rather than requiring a new portal
Cons	No free tier to test before committing E-commerce-specific focus makes it a poor fit outside retail Pricing scales with ticket volume, worth modeling for high-volume stores	No free tier or transparent self-serve pricing Narrow fit for companies not already using Slack Connect with customers Less useful for consumer-facing or non-Slack B2B support needs
Company	Gorgias, founded 2015	Thena, founded 2022

Prices come from each vendor's pricing page, last checked 20260703. Check the vendor before you buy.

FAQ

Questions people ask

Is Gorgias better than Thena?

In our reviews Gorgias scores 4.4 and Thena scores 4.2. The better pick depends on the job. Gorgias: Built for Shopify stores, ties support directly to revenue. Thena: B2B support conducted through shared Slack channels.

Which is cheaper, Gorgias or Thena?

Gorgias: from $10/mo. Thena: see pricing.

Do Gorgias and Thena have free plans?

Neither lists a free plan.

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