Shortlist by what you need
Start here if you know why you are leaving Gorgias.
Want the closest match?
Zipchat AIMost similar to Gorgias in what it does, its category and its price.
Visit (opens Zipchat AI in a new tab)Need a free plan?
CrispHas a free plan, rated 4.4 out of 5. Gorgias has none.
Visit (opens Crisp in a new tab)Want the best rated?
LivePersonRated 4.3 out of 5 in our review, against 4.4 for Gorgias.
Visit (opens LivePerson in a new tab)
At a glance
Green means better than Gorgias, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 GorgiasBaseline | 4.4 | $10/mo | No | Built for Shopify stores, ties support directly to revenue | |
| Zipchat AI | 3.3−1.1 | Not listed | No | An agentic AI sales and support agent for ecommerce - doesn't just chat, it acts: generates discount codes, processes refunds, and tracks orders across five channels. | vs Gorgias |
 DigitalGenius | 4.2−0.2 | Not listed | No | Built specifically for e-commerce, order tracking to damage claims | vs Gorgias |
| LivePerson | 4.3−0.1 | Not listed | No | Simulates thousands of conversations to validate an agent before it goes live | vs Gorgias |
| Crisp | 4.4Same | $45/mo$35 more | YesGorgias has none | A multichannel messaging inbox, not just an enterprise AI agent | vs Gorgias |
 Thena | 4.2−0.2 | Not listed | No | B2B support conducted through shared Slack channels | vs Gorgias |
 Tidio | 4.3−0.1 | Free | YesGorgias has none | Live chat and AI support built for small business budgets | vs Gorgias |
 Brandwise | 3.4−1.0 | Not listed | No | Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify - not just draft replies. | vs Gorgias |
 Yuma AI | 4.1−0.3 | Not listed | No | Ecommerce support agents that process the refund rather than drafting a reply about it. | vs Gorgias |
The alternatives in detail
In order of how closely each one matches Gorgias.
Zipchat AI
3.3Not listed
vs Gorgias−1.1
An agentic AI sales and support agent for ecommerce - doesn't just chat, it acts: generates discount codes, processes refunds, and tracks orders across five channels.
- Agentic AI takes actions - discount codes, refunds, order tracking
- Five-channel deployment - website, WhatsApp, Instagram, email, Messenger
- Auto-crawls product catalog and docs for training
Genuinely agentic - takes real actions, not just scripted responses
Specific pricing tiers aren't published on the site
DigitalGenius
4.2Not listed
vs Gorgias−0.2
Built specifically for e-commerce, order tracking to damage claims.
- Pre-built "Genius Flows" for common e-commerce scenarios
- Image recognition for damage claim processing
- Order tracking, returns, and subscription management automation
Deep e-commerce-specific specialization, not a generic horizontal tool
No free tier or transparent self-serve pricing
LivePerson
4.3Not listed
vs Gorgias−0.1
Simulates thousands of conversations to validate an agent before it goes live.
- Syntrix simulates thousands of conversations to validate agents before deployment
- Revenue attribution tied directly to individual conversations
- Handles over a billion messages a month at enterprise scale
Pre-deployment simulation catches failure modes before real customers do
Pricing isn't published, requires a sales conversation
Crisp
4.4$45/mo
vs Gorgias$35 moreSameFree plan
A multichannel messaging inbox, not just an enterprise AI agent.
- Multichannel shared team inbox (chat, email, and more)
- AI chatbot automation alongside human agent handoff
- Genuinely published, self-serve pricing
Published, accessible pricing unlike most enterprise-only competitors
Less specialized in pure AI resolution than dedicated enterprise agent platforms
Thena
4.2Not listed
vs Gorgias−0.2
B2B support conducted through shared Slack channels.
- AI-powered support automation built for Slack Connect
- Designed for B2B SaaS support conversations, not consumer web widgets
- Triage and resolution within existing Slack channels
Genuinely native to a common B2B support workflow other tools don't address directly
No free tier or transparent self-serve pricing
Tidio
4.3Free
vs Gorgias−0.1Free plan
Live chat and AI support built for small business budgets.
- Live chat, shared inbox, and Lyro AI chatbot in one platform
- Genuinely published, self-serve pricing
- E-commerce-specific features like order status lookups
Accessible, transparent pricing unlike most enterprise-only competitors
Less suited to large-scale enterprise support volume
Brandwise
3.4Not listed
vs Gorgias−1.0
Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify - not just draft replies.
- Obie AI agent trained on your own catalog, policies, and past replies
- Takes real actions - order tracking, exchanges, shipping updates in Shopify
- Unified multi-channel inbox (Facebook, Instagram, TikTok, WhatsApp, Gmail)
Obie executes real actions (exchanges, shipping updates), not just canned replies
Volume-based pricing can scale unpredictably with conversation spikes
Yuma AI
4.1Not listed
vs Gorgias−0.3
Ecommerce support agents that process the refund rather than drafting a reply about it.
- Support AI for WISMO, returns, refunds and exchanges
- Sales AI for pre-purchase questions and recommendations
- Social AI for Instagram and Facebook DMs
Takes the action rather than drafting a reply about it
No published rate for resolved tickets
FAQ
Questions people ask
Is Gorgias free?
Gorgias does not list a free plan. Paid plans start from $10/mo.
What is the best free alternative to Gorgias?
Crisp is the highest-rated alternative here with a free plan (4.4 out of 5). Other free options: Tidio.
What is the cheapest alternative to Gorgias?
Among paid plans, Crisp has the lowest starting price (from $45/mo). If you need it free, start with Crisp.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.