Brandwise is a customer service platform centralizing social media comments, direct messages, email, and live chat into a single unified inbox. Its AI agent, Obie, reads a brand’s knowledge base, catalog, policies, order data, and past replies, so every answer sounds like the brand from day one.
Obie goes beyond drafting responses – it hides spam, answers customers, tracks orders, and executes exchanges right in Shopify, including updating shipping addresses. A multi-channel inbox spans Facebook, Instagram, TikTok, WhatsApp, and Gmail, with plain-text task instructions requiring no coding, spam moderation, fulfillment automation, analytics, and team handoff for issues too complex for AI to resolve alone.
Brandwise targets high-volume DTC e-commerce brands managing thousands of daily customer conversations, particularly those with a significant social media presence. Pricing is volume-based, scaling with AI usage rather than team size – no seat fees, unlimited teammates on all plans, with a 7-day free trial.
