Front is a shared inbox and ticketing platform where teams handle customer email, SMS, chat and social messages together. It now describes itself as the AI customer operations platform, bringing human teams and AI agents into one workspace. The company says more than 9,300 businesses use it, and it lists over 160 integrations.
Front AI has four named parts. Autopilot is an omnichannel AI agent that resolves customer requests, following company policies and taking actions in connected systems. Copilot assists human staff by surfacing account signals, planning next steps and drafting replies. Compass monitors AI agents and recommends improvements, and External Agents lets agents built on other platforms be assigned to conversations or mentioned in a thread like a teammate. Smart QA and Smart CSAT are listed as further AI add-ons, and the Starter plan includes AI Topics.
On the US pricing page, billed annually, Starter is $25 per seat a month for up to 10 seats and Professional is $65 per seat a month for up to 50 seats, with Enterprise quoted. Copilot is a $20 per seat add-on on those plans and is included in Enterprise. Autopilot is billed by usage, starting at $0.05 per conversation. A 14-day trial of the Professional plan needs no credit card.
