Freshchat vs Front (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Freshchat
From $19/mo against from $25/mo
Free plan
Freshchat
Only Freshchat has one
Higher rating
Front
4.3 against 4.4
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Freshchat	Front
Our rating	4.3	4.4Better
Starts at	$19/moBetter	$25/mo
Free plan	YesBetter	No
Category	Customer Support	Customer Support
Plans	Free$0 Growth$19 per agent/mo, billed annually Pro$49 per agent/mo, billed annually Enterprise$79 per agent/mo, billed annually	From $25/mo
Key features	Unified inbox spanning web, mobile, WhatsApp, Facebook, Instagram, email, and SMS No-code chatbot builder for automating routine conversations Freddy AI Agent and Copilot add-ons for automated responses and agent assistance Routing rules to direct conversations to the right team or agent Built-in analytics across all connected channels	Autopilot AI agent that resolves requests across channels Copilot for account signals, next steps and reply drafts Compass monitoring and recommendations for AI agents External Agents from other platforms inside the inbox Shared inbox and ticketing with automation rules
Pros	Genuinely free tier for up to 10 agents, not a time-limited trial only Omnichannel inbox avoids juggling separate tools per messaging channel Backed by Freshworks' broader, mature product suite and support infrastructure	Human teams and AI agents work in the same threads 14-day trial with no credit card Autopilot is priced per conversation, not per seat
Cons	Freddy AI Agent and Copilot are billed as separate add-ons on top of per-agent pricing Per-agent pricing across Growth/Pro/Enterprise tiers can add up fast for larger support teams Deepest value requires buying into the broader Freshworks ecosystem	Copilot and Autopilot cost extra on Starter and Professional Starter is limited to 10 seats and one channel Onboarding package required on larger contracts
Company	Freshworks, founded 2010	Front

Prices come from each vendor's pricing page, last checked 20261012. Check the vendor before you buy.

FAQ

Questions people ask

Is Freshchat better than Front?

In our reviews Freshchat scores 4.3 and Front scores 4.4. The better pick depends on the job. Freshchat: Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support. Front: Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance.

Which is cheaper, Freshchat or Front?

Freshchat has the lower starting price: from $19/mo for Freshchat and from $25/mo for Front.

Do Freshchat and Front have free plans?

Only Freshchat has a free plan.

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