No-code chatbot builder for automating routine conversations
Freddy AI Agent and Copilot add-ons for automated responses and agent assistance
Routing rules to direct conversations to the right team or agent
Built-in analytics across all connected channels
Pros
Published, accessible pricing unlike most enterprise-only competitors
Combines a full team inbox with AI automation in one tool
Free tier available to start immediately
Genuinely free tier for up to 10 agents, not a time-limited trial only
Omnichannel inbox avoids juggling separate tools per messaging channel
Backed by Freshworks' broader, mature product suite and support infrastructure
Cons
Less specialized in pure AI resolution than dedicated enterprise agent platforms
Higher-volume enterprise needs may outgrow its feature set
AI automation is one part of a broader tool rather than the primary focus
Freddy AI Agent and Copilot are billed as separate add-ons on top of per-agent pricing
Per-agent pricing across Growth/Pro/Enterprise tiers can add up fast for larger support teams
Deepest value requires buying into the broader Freshworks ecosystem
Company
Crisp IM SAS, founded 2015
Freshworks, founded 2010
Prices come from each vendor's pricing page, last checked 2026-09-24. Check the vendor before you buy.
FAQ
Questions people ask
Is Crisp better than Freshchat?
In our reviews Crisp scores 4.4 and Freshchat scores 4.3. The better pick depends on the job. Crisp: A multichannel messaging inbox, not just an enterprise AI agent. Freshchat: Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support.
Which is cheaper, Crisp or Freshchat?
Freshchat has the lower starting price: from $45/mo for Crisp and from $19/mo for Freshchat.
Freshchat
Crisp
