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Head to head · 2026

Crisp vs Tidio

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Crisp

A multichannel messaging inbox, not just an enterprise AI agent

4.4$45/mo

Visit Crisp (opens Crisp in a new tab)

Tidio

Live chat and AI support built for small business budgets

4.3Free

Visit Tidio (opens Tidio in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Not comparable

    Not comparable: Tidio does not list a price

  • Free plan

    Tie

    Both have one

  • Higher rating

    Crisp

    4.4 against 4.3

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onCrispTidio
Our rating4.4Better4.3
Starts at$45/moFree
Free planYesYes
CategoryCustomer SupportCustomer Support
Plans
  • Free$0
  • Mini$45/mo per workspace
  • Essentials$95/mo per workspace
  • Plus$295/mo per workspace
  • EnterpriseQuote only
  • FreeFree
  • Starter$29/mo
  • Growth$59/mo
Key features
  • Multichannel shared team inbox (chat, email, and more)
  • AI chatbot automation alongside human agent handoff
  • Genuinely published, self-serve pricing
  • Free tier for basic use
  • Built for small and mid-sized business teams
  • Live chat, shared inbox, and Lyro AI chatbot in one platform
  • Genuinely published, self-serve pricing
  • E-commerce-specific features like order status lookups
  • Free tier for basic use
  • Fast setup without an enterprise implementation project
Pros
  • Published, accessible pricing unlike most enterprise-only competitors
  • Combines a full team inbox with AI automation in one tool
  • Free tier available to start immediately
  • Accessible, transparent pricing unlike most enterprise-only competitors
  • Fast setup without a lengthy implementation process
  • E-commerce features suit small online store needs directly
Cons
  • Less specialized in pure AI resolution than dedicated enterprise agent platforms
  • Higher-volume enterprise needs may outgrow its feature set
  • AI automation is one part of a broader tool rather than the primary focus
  • Less suited to large-scale enterprise support volume
  • Fewer advanced workflow and compliance features than enterprise platforms
  • AI capabilities are less sophisticated than purpose-built enterprise agent platforms
CompanyCrisp IM SAS, founded 2015Tidio Ltd., founded 2013

Prices come from each vendor's pricing page, last checked 20260629. Check the vendor before you buy.

FAQ

Questions people ask

Is Crisp better than Tidio?

In our reviews Crisp scores 4.4 and Tidio scores 4.3. The better pick depends on the job. Crisp: A multichannel messaging inbox, not just an enterprise AI agent. Tidio: Live chat and AI support built for small business budgets.

Which is cheaper, Crisp or Tidio?

Crisp: from $45/mo. Tidio: free.

Do Crisp and Tidio have free plans?

Yes, both have a free plan.

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