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Head to head · 2026

Chatbase vs Crisp

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Chatbase

The accessible, self-serve option in a category full of enterprise sales calls

4.2$19/mo

Visit Chatbase (opens Chatbase in a new tab)

Crisp

A multichannel messaging inbox, not just an enterprise AI agent

4.4$45/mo

Visit Crisp (opens Crisp in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Chatbase

    From $19/mo against from $45/mo

  • Free plan

    Tie

    Both have one

  • Higher rating

    Crisp

    4.2 against 4.4

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onChatbaseCrisp
Our rating4.24.4Better
Starts at$19/moBetter$45/mo
Free planYesYes
CategoryCustomer SupportCustomer Support
Plans
  • FreeFree
  • Hobby$19/mo
  • Standard$99/mo
  • Free$0
  • Mini$45/mo per workspace
  • Essentials$95/mo per workspace
  • Plus$295/mo per workspace
  • EnterpriseQuote only
Key features
  • Fully self-serve, no enterprise sales process required
  • Trains a chatbot on a business's own website and documents
  • Embeddable widget for any website
  • Free tier with limited messages
  • Accessible entry pricing
  • Multichannel shared team inbox (chat, email, and more)
  • AI chatbot automation alongside human agent handoff
  • Genuinely published, self-serve pricing
  • Free tier for basic use
  • Built for small and mid-sized business teams
Pros
  • Genuinely accessible without an enterprise sales cycle
  • Fast setup from existing website and documentation content
  • Free tier available to test before paying
  • Published, accessible pricing unlike most enterprise-only competitors
  • Combines a full team inbox with AI automation in one tool
  • Free tier available to start immediately
Cons
  • Less sophisticated than enterprise platforms built for complex, high-volume support
  • Smaller feature set around integrations and workflow automation
  • Best suited to smaller businesses rather than large-scale contact centers
  • Less specialized in pure AI resolution than dedicated enterprise agent platforms
  • Higher-volume enterprise needs may outgrow its feature set
  • AI automation is one part of a broader tool rather than the primary focus
CompanyChatbase, founded 2023Crisp IM SAS, founded 2015

Prices come from each vendor's pricing page, last checked 20260629. Check the vendor before you buy.

FAQ

Questions people ask

Is Chatbase better than Crisp?

In our reviews Chatbase scores 4.2 and Crisp scores 4.4. The better pick depends on the job. Chatbase: The accessible, self-serve option in a category full of enterprise sales calls. Crisp: A multichannel messaging inbox, not just an enterprise AI agent.

Which is cheaper, Chatbase or Crisp?

Chatbase has the lower starting price: from $19/mo for Chatbase and from $45/mo for Crisp.

Do Chatbase and Crisp have free plans?

Yes, both have a free plan.

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