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Head to head · 2026

Chatbase vs Tidio

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Chatbase

The accessible, self-serve option in a category full of enterprise sales calls

4.2$19/mo

Visit Chatbase (opens Chatbase in a new tab)

Tidio

Live chat and AI support built for small business budgets

4.3Free

Visit Tidio (opens Tidio in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Not comparable

    Not comparable: Tidio does not list a price

  • Free plan

    Tie

    Both have one

  • Higher rating

    Tidio

    4.2 against 4.3

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onChatbaseTidio
Our rating4.24.3Better
Starts at$19/moFree
Free planYesYes
CategoryCustomer SupportCustomer Support
Plans
  • FreeFree
  • Hobby$19/mo
  • Standard$99/mo
  • FreeFree
  • Starter$29/mo
  • Growth$59/mo
Key features
  • Fully self-serve, no enterprise sales process required
  • Trains a chatbot on a business's own website and documents
  • Embeddable widget for any website
  • Free tier with limited messages
  • Accessible entry pricing
  • Live chat, shared inbox, and Lyro AI chatbot in one platform
  • Genuinely published, self-serve pricing
  • E-commerce-specific features like order status lookups
  • Free tier for basic use
  • Fast setup without an enterprise implementation project
Pros
  • Genuinely accessible without an enterprise sales cycle
  • Fast setup from existing website and documentation content
  • Free tier available to test before paying
  • Accessible, transparent pricing unlike most enterprise-only competitors
  • Fast setup without a lengthy implementation process
  • E-commerce features suit small online store needs directly
Cons
  • Less sophisticated than enterprise platforms built for complex, high-volume support
  • Smaller feature set around integrations and workflow automation
  • Best suited to smaller businesses rather than large-scale contact centers
  • Less suited to large-scale enterprise support volume
  • Fewer advanced workflow and compliance features than enterprise platforms
  • AI capabilities are less sophisticated than purpose-built enterprise agent platforms
CompanyChatbase, founded 2023Tidio Ltd., founded 2013

Prices come from each vendor's pricing page, last checked 20260629. Check the vendor before you buy.

FAQ

Questions people ask

Is Chatbase better than Tidio?

In our reviews Chatbase scores 4.2 and Tidio scores 4.3. The better pick depends on the job. Chatbase: The accessible, self-serve option in a category full of enterprise sales calls. Tidio: Live chat and AI support built for small business budgets.

Which is cheaper, Chatbase or Tidio?

Chatbase: from $19/mo. Tidio: free.

Do Chatbase and Tidio have free plans?

Yes, both have a free plan.

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