Live chat and bots for stores
4.3 Bottom line: Tidio is a strong customer support tool, best known for live chat shared inbox. It has a free plan.
Tidio is a customer messaging tool for small and mid-sized online stores that want live chat plus automation. It combines a shared inbox, chatbots, and an AI agent that answers common questions and helps with orders. It connects to ecommerce platforms so support sits next to your store.
| Tool | Rating | Free | From | Best known for |
|---|---|---|---|---|
 Tidio (this tool) | 4.3 | Yes | Free | Live chat shared inbox |
 Sierra | 4.6 | No | — | Agents that act on customer accounts, not just answer questions |
 Cognigy | 4.5 | No | — | Voice AI agents built for contact center telephony |
 Decagon | 4.5 | No | — | Agent Operating Procedures that encode workflows and rules |
Tidio is a strong customer support tool, best known for live chat shared inbox. It offers a free plan.
What makes it different: Tidio stands out for live chat shared inbox.
People-centered AI customer service
Multi-agent customer support automation
Simple helpdesk with AI answers
AI agents for contact centers