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Head to head · 2026

Tidio vs Whelp

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Tidio

Live chat and AI support built for small business budgets

4.3Free

Visit Tidio (opens Tidio in a new tab)

Whelp

Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one…

4.1$29/mo

Visit Whelp (opens Whelp in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Not comparable

    Not comparable: Tidio does not list a price

  • Free plan

    Tie

    Both have one

  • Higher rating

    Tidio

    4.3 against 4.1

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onTidioWhelp
Our rating4.3Better4.1
Starts atFree$29/mo
Free planYesYes
CategoryCustomer SupportCustomer Support
Plans
  • FreeFree
  • Starter$29/mo
  • Growth$59/mo
From $29/mo
Key features
  • Live chat, shared inbox, and Lyro AI chatbot in one platform
  • Genuinely published, self-serve pricing
  • E-commerce-specific features like order status lookups
  • Free tier for basic use
  • Fast setup without an enterprise implementation project
  • AI Agents trained on FAQs, policies and catalog
  • Order and booking lookups inside conversations
  • Unified inbox for WhatsApp, chat, SMS, email and social
  • Flow-based and dynamic chatbot builders
  • Shopify, Stripe, Twilio and Salesforce integrations
Pros
  • Accessible, transparent pricing unlike most enterprise-only competitors
  • Fast setup without a lengthy implementation process
  • E-commerce features suit small online store needs directly
  • Free plan with unlimited conversations for one seat
  • Covers the main messaging channels in one inbox
  • On-premises option on the Premium plan
Cons
  • Less suited to large-scale enterprise support volume
  • Fewer advanced workflow and compliance features than enterprise platforms
  • AI capabilities are less sophisticated than purpose-built enterprise agent platforms
  • AI Agents start at the $79 per seat plan
  • WhatsApp fees from Meta are extra
  • The 60 percent automation figure is the company's own
CompanyTidio Ltd., founded 2013Whelp, Inc.

Prices come from each vendor's pricing page, last checked 20261012. Check the vendor before you buy.

FAQ

Questions people ask

Is Tidio better than Whelp?

In our reviews Tidio scores 4.3 and Whelp scores 4.1. The better pick depends on the job. Tidio: Live chat and AI support built for small business budgets. Whelp: Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram.

Which is cheaper, Tidio or Whelp?

Tidio: free. Whelp: from $29/mo.

Do Tidio and Whelp have free plans?

Yes, both have a free plan.

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