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Head to head · 2026

JivoChat vs Whelp

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

JivoChat

AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human…

3.7Not listed

Visit JivoChat (opens JivoChat in a new tab)

Whelp

Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one…

4.1$29/mo

Visit Whelp (opens Whelp in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Not comparable

    Not comparable: JivoChat does not list a price

  • Free plan

    Whelp

    Only Whelp has one

  • Higher rating

    Whelp

    3.7 against 4.1

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onJivoChatWhelp
Our rating3.74.1Better
Starts atNot listed$29/mo
Free planNoYesBetter
CategoryCustomer SupportCustomer Support
PlansSee pricingFrom $29/mo
Key features
  • AI Agent - resolves up to 80% of conversations automatically
  • AI Assistant - OpenAI-powered response drafting for human agents
  • Unified inbox across live chat, WhatsApp, Instagram, Facebook, Telegram, email
  • Video calls and telephony (Telephony Plus)
  • Real-time analytics (response times, KPIs, conversion rates)
  • AI Agents trained on FAQs, policies and catalog
  • Order and booking lookups inside conversations
  • Unified inbox for WhatsApp, chat, SMS, email and social
  • Flow-based and dynamic chatbot builders
  • Shopify, Stripe, Twilio and Salesforce integrations
Pros
  • Splitting full automation from human-assisted drafting matches real support-volume patterns
  • Measured 80% automatic resolution rate, not a vague efficiency claim
  • Established scale - 200,000+ businesses, 14M+ monthly chats
  • Free plan with unlimited conversations for one seat
  • Covers the main messaging channels in one inbox
  • On-premises option on the Premium plan
Cons
  • Specific pricing requires visiting a separate pricing page
  • 80% automation figure will vary by how routine your specific support volume actually is
  • AI Assistant still requires a human in the loop for the remaining conversations
  • AI Agents start at the $79 per seat plan
  • WhatsApp fees from Meta are extra
  • The 60 percent automation figure is the company's own
CompanyJivoChatWhelp, Inc.

Prices come from each vendor's pricing page, last checked 20261012. Check the vendor before you buy.

FAQ

Questions people ask

Is JivoChat better than Whelp?

In our reviews JivoChat scores 3.7 and Whelp scores 4.1. The better pick depends on the job. JivoChat: AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster. Whelp: Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram.

Which is cheaper, JivoChat or Whelp?

JivoChat: see pricing. Whelp: from $29/mo.

Do JivoChat and Whelp have free plans?

Only Whelp has a free plan.

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