Freshchat vs JivoChat (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: JivoChat does not list a price
Free plan
Freshchat
Only Freshchat has one
Higher rating
Freshchat
4.3 against 3.7
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Freshchat	JivoChat
Our rating	4.3Better	3.7
Starts at	$19/mo	Not listed
Free plan	YesBetter	No
Category	Customer Support	Customer Support
Plans	Free$0 Growth$19 per agent/mo, billed annually Pro$49 per agent/mo, billed annually Enterprise$79 per agent/mo, billed annually	See pricing
Key features	Unified inbox spanning web, mobile, WhatsApp, Facebook, Instagram, email, and SMS No-code chatbot builder for automating routine conversations Freddy AI Agent and Copilot add-ons for automated responses and agent assistance Routing rules to direct conversations to the right team or agent Built-in analytics across all connected channels	AI Agent - resolves up to 80% of conversations automatically AI Assistant - OpenAI-powered response drafting for human agents Unified inbox across live chat, WhatsApp, Instagram, Facebook, Telegram, email Video calls and telephony (Telephony Plus) Real-time analytics (response times, KPIs, conversion rates)
Pros	Genuinely free tier for up to 10 agents, not a time-limited trial only Omnichannel inbox avoids juggling separate tools per messaging channel Backed by Freshworks' broader, mature product suite and support infrastructure	Splitting full automation from human-assisted drafting matches real support-volume patterns Measured 80% automatic resolution rate, not a vague efficiency claim Established scale - 200,000+ businesses, 14M+ monthly chats
Cons	Freddy AI Agent and Copilot are billed as separate add-ons on top of per-agent pricing Per-agent pricing across Growth/Pro/Enterprise tiers can add up fast for larger support teams Deepest value requires buying into the broader Freshworks ecosystem	Specific pricing requires visiting a separate pricing page 80% automation figure will vary by how routine your specific support volume actually is AI Assistant still requires a human in the loop for the remaining conversations
Company	Freshworks, founded 2010	JivoChat

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Freshchat better than JivoChat?

In our reviews Freshchat scores 4.3 and JivoChat scores 3.7. The better pick depends on the job. Freshchat: Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support. JivoChat: AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster.

Which is cheaper, Freshchat or JivoChat?

Freshchat: from $19/mo. JivoChat: see pricing.

Do Freshchat and JivoChat have free plans?

Only Freshchat has a free plan.

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