Freshchat is the customer messaging product from Freshworks, the Chennai, India-founded software company started in 2010 by Girish Mathrubootham and Shan Krishnasamy. Freshchat itself launched in 2016 as Freshworks' sixth product, built in part on chatbot and AI technology absorbed through the company's acquisitions of Chatmity and Joe Hukum.
The platform unifies conversations from web chat, mobile, email, WhatsApp, Facebook, Instagram, and SMS into a single agent inbox, with no-code chatbot building, routing rules, and analytics layered on top. Freddy AI, Freshworks' AI layer, adds an AI Agent and Copilot add-on that can handle routine conversations automatically and assist human agents with suggested replies, billed separately based on bot sessions and agent seats.
Freshchat suits support, sales, and marketing teams already inside or considering the Freshworks ecosystem who want one inbox across channels rather than separate tools per channel. A free plan covers up to 10 agents, with paid tiers starting at Growth for $19 per agent per month (billed annually), Pro at $49, and Enterprise at $79.
