Freshworks AI for support teams
4.4 Bottom line: Freddy AI is a strong customer support tool, best known for autonomous agent that resolves email and chat sessions. Paid from $15/mo.
Freddy AI is the assistant layer across Freshdesk and Freshworks, split into an autonomous agent, a copilot for human reps, and an insights analyst. The agent answers tickets and chats on its own, while the copilot suggests replies, summarizes threads, and translates in real time. You can start on an entry Freshdesk plan and add Freddy capabilities as you scale.
| Tool | Rating | Free | From | Best known for |
|---|---|---|---|---|
 Freddy AI (this tool) | 4.4 | No | $15/mo | Autonomous agent that resolves email and chat sessions |
 Sierra | 4.6 | No | — | Agents that act on customer accounts, not just answer questions |
 Cognigy | 4.5 | No | — | Voice AI agents built for contact center telephony |
 Decagon | 4.5 | No | — | Agent Operating Procedures that encode workflows and rules |
Freddy AI is a strong customer support tool, best known for autonomous agent that resolves email and chat sessions. Paid plans start at $15/mo.
What makes it different: Freddy AI stands out for autonomous agent that resolves email and chat sessions.
Multi-agent customer support automation
Enterprise voice and chat AI agents
Enterprise conversational AI agents
Auditable AI support with guardrails