Forethought, founded in 2018, splits its platform across two related but distinct jobs: autonomous resolution of customer questions through its Solve product, and agent-assist features that help human support agents work faster on the tickets that still need a person, triage, routing, and suggested responses drawn from past resolved cases.
That dual focus, automating what can be automated while making human agents more efficient on what can't, positions Forethought as addressing the full support workflow rather than only the fully-automatable slice of it. Ticket routing and prioritization draw on the same underlying AI used for direct customer-facing resolution.
There's no free tier; Forethought sells through enterprise contracts. For a support organization that wants both autonomous resolution for straightforward cases and genuine efficiency gains for human agents handling the complex ones, rather than a tool that only addresses one side of that workflow, Forethought's combined scope covers more of the actual support operation.
