Wonderchat builds support and sales agents trained on a company’s own content, deflecting repetitive tickets, qualifying visitors and capturing leads across a website, WhatsApp, SMS and mobile apps, routing to a human when needed and citing sources on every response.
The QA Agent is the feature worth noticing: it flags weak answers for improvement rather than waiting for a customer to complain. Support bots degrade quietly, answering badly in ways nobody reviews because the conversations that went wrong are exactly the ones nobody reads, and a system that surfaces its own poor responses closes that loop. Citing sources makes each answer checkable rather than trusted.
It reports 500-plus teams, 2 million tickets resolved and a 70 percent resolution rate, is GDPR compliant and SOC 2 certified, and bills on predictable monthly plans with a resolution allowance rather than per resolution, though no figures are published. Answers are only as good as the documentation behind them, a 70 percent resolution rate means three in ten still reach a person, and self-flagged weak answers still need someone to act on them.
