Freddy AI vs Gladly (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Gladly does not list a price
Free plan
Tie
Neither has one
Higher rating
Freddy AI
4.4 against 4.3
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Freddy AI	Gladly
Our rating	4.4Better	4.3
Starts at	$15/mo	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	From $15/mo	See pricing
Key features	AI layer spanning Freshworks' support, sales, and IT products Ticket summarization and suggested responses Autonomous resolution for common support questions Consistent AI experience across multiple Freshworks tools No free tier for AI features specifically	Continuous per-customer timeline instead of per-ticket organization Full customer history visible across every channel AI automation for common request resolution Built around long-term customer relationships No self-serve free tier
Pros	Consistent AI experience for companies already using multiple Freshworks products Backed by a long-established, broader business software company Covers ticket summarization and response suggestions alongside resolution	Genuinely different, customer-first architecture rather than ticket-based Full relationship history immediately visible to any agent Suits businesses with long-term, repeat customer relationships well
Cons	Full value depends on already using Freshworks products No dedicated free tier for AI-specific features Less specialized than a purpose-built, support-only AI vendor	No free tier or transparent self-serve pricing Ticket-based reporting and workflows some teams expect aren't the default model Enterprise sales process required to evaluate
Company	Freshworks, founded 2010	Gladly Software, Inc., founded 2014

Prices come from each vendor's pricing page, last checked 20260629. Check the vendor before you buy.

FAQ

Questions people ask

Is Freddy AI better than Gladly?

In our reviews Freddy AI scores 4.4 and Gladly scores 4.3. The better pick depends on the job. Freddy AI: Freshworks' AI layer, spanning support and its wider business suite. Gladly: Organizes support around the customer, not the ticket.

Which is cheaper, Freddy AI or Gladly?

Freddy AI: from $15/mo. Gladly: see pricing.

Do Freddy AI and Gladly have free plans?

Neither lists a free plan.

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